Woman Trains AI Then Gets Fired By The Same Chatbot

By YEET MAGAZINE

“Machines might mimic scripts, but they cannot replace compassion, judgment, or the trust built by real people.” – Project Nightfall

“After cutting staff, the bank admitted customer calls only increased.” – ABC News Australia

This is the true story of Kathryn Sullivan, a woman who gave 25 years of her life to the Commonwealth Bank of Australia. She worked hard, trained staff, and even helped teach their AI chatbot how to answer customer questions.

But here’s the crazy part: at age 63, the bank told her she was no longer needed. The same chatbot she trained replaced her job.

Robots Took The Job, But Not The Heart
The bank thought AI would be cheaper and faster. But customers noticed something missing: real human care. Complaints and calls went up, not down. People wanted empathy, not just robotic answers.

Kathryn says she felt “discarded like a number.” Her story shows how AI can hurt workers when companies choose profit over people.

AI Should Help, Not Replace Humans
Experts agree AI can be useful—but only when it supports people, not erases them. Kathryn’s story is a warning: jobs can be lost, but human kindness cannot be replaced.

This isn’t just about banking. It’s about the future of work for everyone.

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